Case Study Overview
Managing attendance and guest services for high-volume press and industry screenings was challenging for the Toronto International Film Festival Group. With a barcode-based attendance solution, TIFF streamlined the film screening check-in process, enabled more accurate reporting, and delivered a smoother experience for both staff and attendees.

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Toronto International Film Festival

The Toronto International Film Festival Group (TIFFG) is a world-renowned organization dedicated to celebrating film and fostering a global film community. Each year, TIFFG presents the Toronto International Film Festival, one of the largest and most prestigious public film festivals in the world. The festival features a wide range of films, including international premieres, independent productions, and highly anticipated studio releases.

The Challenge

At TIFFG, managing attendance and guest services for press and industry film screenings was a major challenge. With hundreds of industry professionals attending each screening, TIFFG needed a reliable way to track who was present. At the same time, guest order processing had to be efficient and error-free to keep screenings running smoothly. TIFFG sought a solution that would streamline attendance tracking and order processing to ensure a smooth experience for both staff and attendees.

The Solution

With advanced tools, TIFFG equipped attendees with badges containing barcodes, which were scanned as participants entered each screening room. The scanning process was so seamless that attendees barely needed to pause, providing a smoother experience and significantly speeding up check-in compared to previous manual methods. During each screening, scans were stored directly in the scanner’s memory. Afterward, the data was downloaded into a spreadsheet, reviewed, and imported into the box office system to generate detailed attendance reports. These reports included all relevant attendee information and could be emailed to stakeholders or accessed on demand, allowing TIFFG to efficiently manage attendance and share insights across teams.

The Results

By using the Cloud-In-Hand® Solutions Platform, TIFFG achieved significant improvements in efficiency and attendee experience:
  • Reduced overall costs (25% of system used in previous year)
  • Reduced setup and maintenance time by about 90%
  • Increased scanning speed by over 300% compared to the old system
  • Delivered a smoother, faster check-in process, improving attendee satisfaction
By using the Cloud-In-Hand® Solutions Platform, TIFFG achieved significant improvements in efficiency and attendee experience: Overall, our solution allowed TIFFG to track attendance accurately, reduce operational workload, and provide a better experience for both staff and guests.
90%
Reduction In Setup and Maintenance Time
300%+
Faster Scanning Speeds
Case Study Overview
Managing attendance and guest services for high-volume press and industry screenings was challenging for the Toronto International Film Festival Group. With a barcode-based attendance solution, TIFF streamlined the film screening check-in process, enabled more accurate reporting, and delivered a smoother experience for both staff and attendees.

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Toronto International Film Festival Group increased check-in speed by over 300% while cutting system costs.

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