Privacy Policy

Last Updated: August 6, 2026

Cloud-In-Hand is a service operated by Serialio Ltd. ("Cloud-In-Hand," "Serialio Ltd.," "we," "our," or "us"). We respect your privacy and are committed to protecting the information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our website or use our cloud-based software, mobile applications, APIs, and related services collectively referred to as the "Services."

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to:

• Visitors to the Cloud-In-Hand website
• Organizations evaluating, purchasing, or using our Services
• Administrators and other authorized users of our Services
• Individuals whose information is processed by our customers through the Cloud-In-Hand platform

This Privacy Policy does not apply to third-party websites or services that may be linked to or integrated with our Services. Those third parties are responsible for their own privacy practices.

2. Information We Collect

Information You Provide

Depending on how you interact with Cloud-In-Hand, we may collect information you provide directly, including:

• Name
• Company or organization name
• Email address
• Phone number
• Job title
• Mailing or billing address
• Account credentials
• Sales inquiries
• Support requests and related communications
• Information submitted through website forms
• Information provided when requesting a demonstration or quotation

Customer Data

Our customers use Cloud-In-Hand to manage operational processes such as employee attendance, time and attendance, emergency accountability, emergency mustering, visitor management, contractor management, student attendance, testing check-in, asset-related workflows, and related business activities.

Customer Data may include:

• Employee names and identifiers
• Student names and identifiers
• Visitor information
• Contractor information
• Badge numbers
• RFID or NFC credential identifiers
• Barcode and QR code identifiers
• Attendance records
• Check-in and check-out events
• Emergency mustering or accountability status
• Worksite, classroom, facility, or assigned-location information
• Dates and timestamps
• Device and application information
• Records and reports generated by customers
• Other information configured or submitted by a customer

The customer determines what Customer Data is collected, why it is collected, and how it is used. As between Cloud-In-Hand and the customer, the customer retains its rights in Customer Data.

Cloud-In-Hand processes Customer Data on behalf of the customer and in accordance with the customer's instructions, applicable agreements, and applicable law.

Automatically Collected Information

When you visit our website or use the Services, we and our service providers may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Referring website or source
• Date and time of access
• Session and usage information
• Diagnostic and error information
• Application performance information
• Security and authentication events

Information We Generally Do Not Collect

Unless a customer has specifically enabled a feature requiring such information, Cloud-In-Hand generally does not collect:

• Biometric identifiers
• Audio recordings
• Video recordings
• Precise GPS location information

Certain optional features may collect approximate or precise device location information when enabled by the customer, permitted through the user's device settings, and necessary to provide the selected feature. Cloud-In-Hand does not use location information for advertising or unrelated commercial purposes.

Cookies and Similar Technologies

We and our service providers may use essential, functional, security, and analytics cookies or similar technologies to:

• Maintain secure user sessions
• Authenticate users
• Remember preferences
• Operate website and application features
• Analyze website and Service usage
• Diagnose performance issues
• Protect against fraud, misuse, and unauthorized access

You may control cookies through your browser settings. Disabling certain cookies may affect website or Service functionality. Where required by law, we will request consent before using nonessential cookies.

3. How We Use Information

We may use information to:

• Provide, operate, maintain, and improve the Services
• Create and manage customer and user accounts
• Authenticate users and control access
• Deliver attendance, accountability, and workflow functionality
• Process check-in, check-out, and related events
• Generate reports requested or configured by customers
• Respond to inquiries and requests
• Provide customer service and technical support
• Send administrative and service-related communications
• Manage subscriptions, transactions, and billing
• Monitor reliability, performance, and security
• Detect, prevent, and investigate fraud, misuse, and security incidents
• Enforce our agreements and policies
• Comply with legal and regulatory obligations

Cloud-In-Hand does not sell or rent personal information and does not share personal information for cross-context behavioral advertising.

4. Customer Data Processing

For Customer Data processed through the Cloud-In-Hand platform:

• The customer generally acts as the data controller, business, educational institution, employer, or equivalent responsible party under applicable law.
• Cloud-In-Hand generally acts as a service provider, contractor, or data processor on behalf of the customer.
• We process Customer Data to provide the Services, support the customer, protect the Services, comply with applicable agreements, and follow the customer's lawful instructions.

If your information was submitted to Cloud-In-Hand by your employer, school, organization, or another customer, questions or requests concerning that information should generally be directed to that organization.

5. How We Share Information

We may disclose information to trusted service providers and business partners that assist us with:

• Cloud hosting and infrastructure
• Data storage and backup
• Identity management and authentication
• Email and communications delivery
• Customer support
• Payment processing and billing
• Security monitoring
• Website and application analytics
• Professional, legal, accounting, and advisory services

We may also disclose information:

• At the direction of a customer
• With your consent or authorization
• To comply with applicable law, regulation, subpoena, or legal process
• To protect the rights, safety, property, or security of Serialio Ltd., our customers, users, or others
• To investigate suspected fraud, misuse, unlawful activity, or security incidents
• In connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business or assets

6. Service Providers

We require service providers that process personal information on our behalf to protect that information and use it only for authorized purposes, as appropriate to the services they provide.

Some third-party services may also process information under their own terms and privacy policies when a customer independently enables or connects those services.

7. Data Security

Cloud-In-Hand uses commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, disclosure, alteration, or destruction.

These safeguards may include:

• Encryption of data in transit using TLS
• Encryption of stored information where appropriate
• Authentication and authorization controls
• Role-based access controls
• Access based on the principle of least privilege
• Logging, monitoring, and security-event review
• Software updates and security patches
• Secure cloud infrastructure
• Backup and recovery procedures
• Administrative procedures for handling sensitive information

Although we use safeguards designed to protect information, no method of electronic transmission, processing, or storage can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide and support the Services
• Fulfill contractual obligations
• Maintain business and transaction records
• Resolve disputes
• Enforce agreements
• Protect the security and integrity of the Services
• Meet legal, tax, accounting, and regulatory requirements

Customer Data is generally retained for the duration of the customer's subscription unless otherwise instructed by the customer, specified in an applicable agreement, or required by law.

Following termination, Customer Data may remain available for a limited transition period and may persist in protected backups until those backups are overwritten according to our standard backup-retention cycle, unless longer retention is required by law or permitted by an applicable agreement.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information
• Request correction of inaccurate personal information
• Request deletion of personal information
• Request a copy of certain personal information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Appeal the denial of a privacy request where applicable

To submit a privacy request, email [email protected]. We may need to verify your identity before completing a request. Where permitted by law, an authorized agent may submit a request on your behalf.

Where Cloud-In-Hand processes information solely on behalf of a customer, we may refer your request to that customer or ask the customer to authorize the requested action.

10. Educational Institutions and Student Information

Educational institutions may use Cloud-In-Hand to process student information for attendance, testing check-in, campus safety, emergency accountability, visitor management, and related operational purposes.

The educational institution determines what student information is collected and how it is used. Cloud-In-Hand processes student information under the institution's direction and does not use student information for advertising or unrelated commercial purposes.

Educational institutions are responsible for obtaining any notices, consents, or authorizations required for their use of the Services.

11. Children's Privacy

Our public website and Services are not directed to children for independent personal use. We do not knowingly collect personal information directly from children through our public website.

When an educational institution uses the Services, student information may be provided or collected under the institution's direction and is processed as Customer Data.

12. International Data Transfers

Information may be processed or stored in countries other than the country in which it was originally collected.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

13. Third-Party Links and Integrations

Our website and Services may contain links to or integrations with third-party websites, applications, devices, or services.

We are not responsible for the privacy, security, availability, or content practices of third parties. We encourage you to review their applicable terms and privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technologies, legal requirements, or business practices.

Changes will be posted on this page with a revised "Last Updated" date. Where appropriate, we may also provide notice through the Services or by other reasonable means.

15. California and Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable privacy laws, including rights to request access to, correction of, deletion of, or a copy of certain personal information.

Cloud-In-Hand does not sell personal information and does not share personal information for cross-context behavioral advertising.

We will not discriminate against you for exercising a privacy right available under applicable law.

To submit a request, email [email protected].

16. Contact Us

Questions about this Privacy Policy or our privacy practices may be directed to:

Serialio Ltd.
Cloud-In-Hand
Website: https://serialio.com/
Email: [email protected]