Case Study
Procore Improves Campus Shuttle Program Using Stratus-io Time and Attendance
Case Study Overview
Managing a multi-route shuttle program made it difficult for Procore to track ridership, verify employees, and evaluate efficiency across campus. With a badge-based ridership tracking solution, Procore gained real-time visibility, improved security, and the data needed to optimize routes and reduce manual work.
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Procore
Procore is an American construction management software company founded in 2002 and headquartered in Carpinteria, California. The company develops a global platform that supports project management, financials, safety, and productivity, and is widely used across the construction industry. At its headquarters, Procore extends its commitment to efficiency through employee programs. One standout initiative is their shuttle service, which moves more than 900 employees between office buildings, multiple Park & Ride locations, and hotels for new hire orientations.
The Challenge
Procore’s campus is divided by a freeway, making the shuttle service essential for employee transportation. The company operates six shuttles that run multiple routes between office buildings and Park & Ride locations, where employees leave their cars due to limited on-site parking. During orientation weeks, the shuttles also transport new hires between nearby hotels and the campus.
Despite the program’s popularity, Procore had no reliable way to track ridership. Without this information, the company lacked accurate data on how many employees used the service, which shuttles they boarded, and how frequently they rode. This made it difficult to evaluate cost efficiency, adjust pickup schedules, plan new routes, and scale the program effectively. At the same time, Procore wanted to enhance security by ensuring only employees could ride, giving shuttle drivers the ability to verify riders in real-time.
Originally, ridership tracking was handled manually on select shuttles. Drivers used handheld clickers to count passengers, and the numbers were later entered into Excel spreadsheets. This process was time-consuming, prone to human error, and offered limited insight beyond basic counts. It also provided no way to verify that riders were Procore employees. Since employees already used RFID badges for building access, Procore saw an opportunity to extend that system to the shuttle program. By equipping each shuttle with RFID readers, they could collect detailed ridership data while instantly verifying employment. To support both operational efficiency and security, Procore needed a solution that could deliver real-time ridership data using their existing employee badges.
Despite the program’s popularity, Procore had no reliable way to track ridership. Without this information, the company lacked accurate data on how many employees used the service, which shuttles they boarded, and how frequently they rode. This made it difficult to evaluate cost efficiency, adjust pickup schedules, plan new routes, and scale the program effectively. At the same time, Procore wanted to enhance security by ensuring only employees could ride, giving shuttle drivers the ability to verify riders in real-time.
Originally, ridership tracking was handled manually on select shuttles. Drivers used handheld clickers to count passengers, and the numbers were later entered into Excel spreadsheets. This process was time-consuming, prone to human error, and offered limited insight beyond basic counts. It also provided no way to verify that riders were Procore employees. Since employees already used RFID badges for building access, Procore saw an opportunity to extend that system to the shuttle program. By equipping each shuttle with RFID readers, they could collect detailed ridership data while instantly verifying employment. To support both operational efficiency and security, Procore needed a solution that could deliver real-time ridership data using their existing employee badges.
The Solution
Procore equipped all six shuttles with Serialio’s idChamp RS3 badge readers and iPads running the Cloud-In-Hand® Stratus-io Time and Attendance app. The badge readers were installed at the entrance of each shuttle, allowing employees to scan their smart badges as they boarded. Each scan was tracked and validated through the Stratus-io app, eliminating the need for manual headcounts or verification.
Using Stratus-io on the mounted iPad, shuttle drivers could monitor scans in real-time and confirm that every rider was a Procore employee. Each badge scan was automatically matched to stored employee data and uploaded to the server every five minutes. This created a centralized, real-time record of shuttle usage without adding operational complexity for drivers or administrators.
Procore administrators could log in to the portal and view every scan collected on the shuttles. The scan data included a timestamp identifying when the rider boarded and which shuttle they rode on. Administrators could search this data or filter it to view ridership on specific days, during certain times, or for individual employees. The platform also allowed frequently used reports to be saved and scheduled for automatic delivery on a daily, weekly, or monthly basis. They could then export this data to Microsoft Excel to sort and filter it even further, allowing them to identify trends in ridership and make informed decisions to improve the program’s effectiveness
Using Stratus-io on the mounted iPad, shuttle drivers could monitor scans in real-time and confirm that every rider was a Procore employee. Each badge scan was automatically matched to stored employee data and uploaded to the server every five minutes. This created a centralized, real-time record of shuttle usage without adding operational complexity for drivers or administrators.
Procore administrators could log in to the portal and view every scan collected on the shuttles. The scan data included a timestamp identifying when the rider boarded and which shuttle they rode on. Administrators could search this data or filter it to view ridership on specific days, during certain times, or for individual employees. The platform also allowed frequently used reports to be saved and scheduled for automatic delivery on a daily, weekly, or monthly basis. They could then export this data to Microsoft Excel to sort and filter it even further, allowing them to identify trends in ridership and make informed decisions to improve the program’s effectiveness
The Results
By implementing Stratus-io, Procore achieved measurable improvements across shuttle operations, security, and reporting:
- Eliminated manual tracking: Automated badge scanning replaced daily manual headcounts and Excel data entry, reducing administrative effort and human error.
- Improved security: Real-time badge validation ensured that every shuttle rider was a Procore employee, creating a safer transportation environment across the campus.
- Gained actionable ridership insights: Detailed ridership data allowed Procore to evaluate usage patterns and adjust routes and schedules based on peak demand.
- Increased efficiency and reduced costs: Optimized shuttle routes operated closer to full capacity, increasing overall ridership while lowering the cost per rider.
- Enabled data-driven incentives: Procore introduced rider incentives, including a contest rewarding the most frequent rider on a new route. Because every scan was tracked automatically, administrators could easily export and analyze data to identify winners.
- Supported confident program growth: With accurate, up-to-date reporting available at all times, Procore gained the insight needed to expand and improve the shuttle program without adding administrative workload.
Real-Time
Employee verification on every shuttle ride
6
Shuttles equipped with real-time RFID ridership tracking
Case Study Overview
Managing a multi-route shuttle program made it difficult for Procore to track ridership, verify employees, and evaluate efficiency across campus. With a badge-based ridership tracking solution, Procore gained real-time visibility, improved security, and the data needed to optimize routes and reduce manual work.
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