Case Study
How Procore increased the safety and effectiveness of its campus shuttle program
Industry: Construction Software
Location: Carpenteria, CA
Employees: 1,500
The Company
Procore has revolutionized the way the construction industry works. Their software suite—covering project management, financials, safety, and productivity—includes some of the most widely used construction applications in the world.
At their headquarters, Procore applies the same commitment to efficiency to employee programs. One standout initiative is their shuttle service, which moves more than 900 employees between five office buildings, multiple Park & Ride lots, and hotels for new hire orientations.
While the shuttle program was popular, Procore lacked a way to track how many employees used it, which shuttles they boarded, and how often. They recognized that without this data, it would be difficult to assess cost efficiency, scalability, and overall performance. To optimize the program, they needed a reliable way to capture ridership data and turn it into actionable insights.
Industry: Construction Software
Location: Carpenteria, CA
Employees: 1,500
The Challenge
Procore’s campus is divided by a freeway, which makes the shuttle service essential for getting employees to where they need to be. To connect the campus, they operate six shuttles that run between buildings and multiple Park & Ride lots, where employees leave their cars due to limited on-site parking. They also use the shuttles during orientation weeks, transporting new hires between hotels and the campus. With six shuttles running multiple routes each day, the company had no reliable way to track ridership.
To keep the shuttle program efficient and cost-effective, Procore needed accurate data on when and how often employees used the service. This information would guide decisions on adjusting pickup schedules, adding routes, or scaling the program. At the same time, they wanted to enhance security by ensuring only Procore employees could ride, giving shuttle drivers the ability to verify riders in real time.
Originally, ridership tracking was done manually on select shuttles. Drivers used handheld clickers to count passengers, and the numbers were later entered into Excel spreadsheets. This process was time-consuming, prone to human error, and lacked critical details. The manual headcount also didn’t provide a way to check that all of the riders on the shuttle were Procore employees.
Since employees already used RFID badges for building access, Procore saw an opportunity to extend that system to the shuttles. By equipping each shuttle with RFID readers that could capture the unique number of every badge, they could collect detailed ridership data while instantly verifying employment.
To meet these goals, Procore needed a solution that combined real-time ridership tracking with enhanced security, all powered by their existing employee badges.
The Solution
Procore equipped all six shuttles with Serialio’s idChamp RS3 badge readers and iPads running the Stratus-io Time and Attendance app.
The idChamp RS3 badge readers were positioned at the entrance of each shuttle, so as each person boarded, they scanned their employee badge at the reader. The Stratus-io app tracked and validated their smart badge scans from any mobile device without the need for manual headcounts or verification. Using Stratus-io on the mounted iPad, the shuttle driver monitored each scan and confirmed in real time that every person boarding was a Procore employee.
With Stratus-io, each scan was matched to stored employee data, tracked, and uploaded to the server automatically every five minutes. Procore administrators could log in to the portal and view every scan collected on the shuttles. The scan data included a timestamp identifying when the rider boarded and which shuttle they rode on. Administrators could search this data or filter it to view ridership on specific days, during certain times, or for individual employees. Importantly, Procore could save frequently viewed data sets and schedule reports to be sent automatically on a daily, weekly, or monthly basis. They could then export this data to Microsoft Excel to sort and filter it even further, allowing them to identify trends in ridership and make informed decisions to improve the program’s effectiveness.
By integrating badge scanning into the shuttle boarding process, Procore eliminated manual headcounts and ensured accurate, real-time tracking of ridership without adding administrative burden.
The Results
With Stratus-io, Procore can track ridership, improved security, and eliminated the need for daily manual headcounts and data entry. Real-time validation confirmed that every passenger was a Procore employee, creating a safer environment both on the shuttles and across the campus.
Ridership data allowed Procore to adjust routes and schedules based on peak demand, ensuring shuttles operated at full capacity and employees arrived on time. These optimizations increased overall ridership while lowering the cost per rider.
Procore also introduced incentives to encourage shuttle use and further reduce costs, including a contest that rewarded the most frequent rider on a new route. Because Stratus-io already tracked every scan, administrators could easily export and sort the data to identify the winner.
By automating tracking and reporting, Procore ensured accurate, up-to-date information without adding administrative workload, giving them the insight needed to expand and improve the shuttle program with confidence.
You May Also Like...
Gilbane
See how Gilbane simplified subcontractor attendance while improving safety and compliance on-site.
Hurley
See how Hurley created a fast, fun, and measurable check-in experience for large-scale events
MacPhersons
See how MacPherson’s simplified their ordering process with Cloud-In-Hand® Solutions Platform.